Terms of Service — Payment & Program Policy

Beyond the Script, LLC ("BTS," "we," "us")

Last updated: August 2026

Online Coaching Programs

Payment Terms
All payments for our online coaching programs and services are final. Payments — whether made as a one-time payment in full or as installments under a payment plan — are non-refundable, without exception. By submitting payment, you acknowledge that you have read and agree to this policy.

If you select a payment plan, you are committing to the full remaining balance regardless of your participation level, progress, or continuation in the program.

Nature of Services
Our online programs and services are health and wellness coaching in nature. They are educational and coaching-based, and do not constitute medical advice, diagnosis, or treatment. Nothing provided through our services should be interpreted as a substitute for the care, guidance, or prescribing decisions of your physician or other licensed healthcare provider. You should continue regular care with your prescribing provider throughout your participation.

No Guarantee of Results
Individual results vary based on numerous factors including adherence, medical history, and individual physiology. We make no guarantee of specific outcomes, weight loss, muscle retention, or other results.

In-Person Personal Training

Payment & Billing

Personal training packages are billed upfront on a recurring 4-week cycle (not tied to a fixed calendar day or day-of-month). All payments are non-refundable. By submitting payment, you acknowledge that you have read and agree to this policy.

There is a 12-week minimum initial commitment from your start date. Beyond this initial 12 weeks, billing will continue to recur automatically every 4 weeks until you provide written notice of cancellation by emailing [email protected]. Requests to end recurring billing must be submitted at least 1 week before your next billing cycle.

You may change your package size (number of sessions per 4-week cycle) at any time with at least 1 week’s notice before your next billing cycle — this applies even during your initial 12-week commitment.

If you use all sessions in your package before your next billing cycle, additional sessions may be booked based on schedule availability at $60 per session.

Cancellation & Rescheduling
Sessions require at least 24 hours’ notice to cancel or reschedule within the same 4-week billing period. Late cancellations and no-shows forfeit the session with no credit or make-up.

If you miss a full week of training due to travel or illness and provide advance notice, up to 2 sessions may carry over into your next 4-week billing period, in addition to that period’s normal sessions. Rollover is capped at 2 sessions and is use-it-or-lose-it after the following period.

Scheduling
Training times reflect current availability and may change, including additions or occasional removals, based on the trainer’s schedule. Sessions are offered on a first-come, first-served basis.

Nature of Services
Personal training sessions are fitness coaching in nature and involve physical exertion. They are educational and instructional, and do not constitute medical advice, diagnosis, or treatment. Nothing provided through personal training sessions should be interpreted as a substitute for the care, guidance, or prescribing decisions of your physician or other licensed healthcare provider. You should continue regular care with your physician throughout your participation, and should consult your physician before beginning any new exercise program.

Participation in personal training sessions is also governed by a separate signed Liability Waiver, which you must complete prior to your first session.

No Guarantee of Results
Individual results vary based on numerous factors including adherence, medical history, and individual physiology. We make no guarantee of specific outcomes, weight loss, strength gains, or other results.

Agreement
By completing your purchase, you confirm that you have read, understood, and agree to these Terms.

Contact Us
If you have any questions, concerns or complaints about these Terms of Service, please contact us by email: [email protected].